Shipping policy

Shipping Regions

We ship internationally. If your location is not listed at checkout, please contact us via the live chat on our website or email us at contact@ashstudiosx.com

Fulfilment & Delivery

All ASH STUDIOS products are made to order.
Production and shipping typically take 3 to 15 working days depending on the item and order volume.
Estimated delivery times will be provided at checkout and confirmed via email once your order is placed.

Shipping Methods

We primarily use fast shipping services for reliability and efficiency.
Additional shipping options may be available at checkout depending on your region and order size.

Tracking

All orders include tracking. You will receive a tracking link via email once your order has been dispatched.

Customs & Duties

International customers are responsible for any customs duties or import taxes that may be applied by their local authorities.

Returns & Exchanges

For information regarding returns or exchanges, please contact us using the live chat function on our website or email us at contact@ashstudiosx.com. We’ll guide you through the process based on your specific order.

Lost or Delayed Packages

If your order has not arrived within the estimated timeframe, contact us via live chat with your order number or email us at contact@ashstudiosx.com. Depending on the circumstances, we may be able to offer a resolution.

Address Accuracy

Please ensure your shipping address is correct before placing your order. ASH STUDIOS is not responsible for delays or losses due to incorrect or incomplete address information.